FAQ
General Questions
- How can I contact customer service? Need assistance? Our friendly customer service team is happy to help! You can reach us at info@modusmoda.co.uk, and we will do our best to respond on the same day during our business hours.
- Do you offer size advice? Absolutely! We provide detailed size charts on each product page to help you find the perfect fit with accurate measurements.
- What payment methods do you accept? We accept Visa and Mastercard for secure and easy payments.
- Do I have to pay taxes? All prices on our website include the applicable taxes. Any customs fees or duties imposed by local authorities are fully covered by us, so you can be sure there are no unexpected costs.
Shipping
- Is shipping free for all orders? Absolutely! We offer free shipping for every order because we want to make your shopping experience stress-free and affordable.
- How can I track my order status? Tracking your order is easy! Once your order has been shipped, you will receive an email with a tracking number. To track your package, you can visit our tracking page.
- My package is lost, what happens now? If your package is lost, please notify us at info@modusmoda.co.uk. Once we confirm this, we will send you a replacement package at no extra cost.
- What happens if my package is delayed? If your package is delayed due to unforeseen circumstances, such as customs or courier issues, we will notify you promptly and keep you updated until your order arrives.
Returns and Refunds
- How can I return a product? Returning a product is simple! Just send us an email at info@modusmoda.co.uk with your order number and the reason for the return. Please ensure the item is unused, in its original packaging, and in the same condition as when you received it. For more details, refer to our Return and Refund Policy.
- Can I change or cancel my order? We process orders quickly to deliver them to you as soon as possible. If you need to make changes or cancel your order, please email us within 24 hours of placing the order at info@modusmoda.co.uk. If your order has already been processed, we cannot guarantee that we can cancel or change the item.
- What should I do if I receive a damaged or incorrect item? We apologize for the inconvenience! Please contact our customer service team at info@modusmoda.co.uk and send us a photo of the item. We will arrange a replacement or refund as quickly as possible.
- Which products cannot be returned? Products that have been used or are missing their original packaging, labels, or tags cannot be returned.
- Who covers the return shipping costs? We cover return shipping costs if the reason for the return is our fault (e.g., incorrect item, damaged, or defective). For other returns, you are responsible for the shipping costs.
- How long does it take to receive my refund? Once we have received your returned package, we will process your refund within 7 business days via your original payment method. Please note that your bank may require an additional 7 business days to credit the amount to your account.
- Are restocking fees charged? No, we do not charge restocking fees. You will receive the full amount for the returned items, provided they arrive in good condition.
Contact Us
If you have any questions about your order, shipping, or other topics, our friendly customer service team is happy to assist you during our business hours. Feel free to contact us at info@modusmoda.co.uk.
✉️ info@modusmoda.co.uk
☎️ +44 7537 135525
Business Hours:
Monday to Friday: 8:00 AM – 6:00 PM
Saturday: 10:00 AM – 4:00 PM
