Frequently Asked Questions

What is ModusModa?

ModusModa is an online clothing store operated by Hanovic Trading B.V. (Company registration number: 90630548), based in the Netherlands. We offer stylish, high-quality clothing designed for customers in the United Kingdom, with a focus on modern fashion and excellent customer service.

How do I place an order?

Placing an order is simple:
Browse our collection and select your preferred items. Choose your size and click “Add to Cart.” Once you’re ready, go to your cart and click “Checkout.” Enter your shipping and payment details to complete your order. You will receive a confirmation email shortly after your order is placed.

How can I track my order?

Once your order has been shipped, you will receive a confirmation email with a tracking number and a tracking link. Simply click the link or enter the tracking number on the courier’s website to view the delivery status of your order.

Do you deliver abroad?

At this time, we primarily deliver to customers within the United Kingdom. If you're interested in international shipping, please contact us at info@modusmoda.co.uk and we’ll do our best to assist you.

What is your return policy?

We offer a 14-day return policy from the date of delivery.
To be eligible for a return, items must be unused, in original condition, and with all tags attached.
To initiate a return, please contact our support team at info@modusmoda.co.uk with your order number. We'll guide you through the return process.

Can I change my order after I have placed it?

If your order hasn’t been shipped yet, we may be able to change or cancel it. Please contact us as soon as possible at info@modusmoda.co.uk with your order number and requested changes.
Once an order is processed and shipped, we are unable to make changes.